Return & Refund Policy

Last Updated: August 28, 2026

At ATV Master, we want our customers to purchase ATV, UTV, and off-road vehicle parts with confidence. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, replaced, or refunded.

Please read this policy carefully before placing an order.

1. Return Eligibility

Eligible products may be returned within 14 days of delivery, unless a different return period is specifically stated on the product page or required by applicable consumer law.

To qualify for a return, the product should generally:

Be unused and uninstalled.
Be in its original condition.
Include the original packaging where reasonably applicable.
Include accessories, manuals, hardware, labels, and other items supplied with the product.
Show no signs of installation, modification, misuse, or damage caused after delivery.
Be accompanied by valid proof of purchase or an ATV Master order number.

Products that do not meet these conditions may not qualify for a standard return, subject to applicable law.

2. Requesting a Return

Before sending any product back, please contact ATV Master to request return authorization.

When contacting us, please provide:

Your order number.
Your name and contact information.
The product you wish to return.
The reason for the return.
Photographs or videos where the product is damaged, defective, incorrect, or has another reported issue.

Please do not send products back without first receiving return instructions from ATV Master.

Unauthorized returns may experience delays in processing.

3. Product Compatibility & Incorrect Fitment

ATV and UTV parts can vary depending on vehicle manufacturer, model, year, trim, engine, VIN/chassis configuration, and other specifications.

Customers are responsible for checking compatibility before ordering.

We strongly recommend confirming:

Vehicle manufacturer
Model
Model year
Engine specification
OEM/part number where applicable
Product dimensions where relevant
Compatibility information displayed on the product page

If you are unsure whether a product fits your vehicle, please contact ATV Master before purchasing.

If the correct product was supplied based on the information displayed on our website but the customer selected an incompatible part, the return may be treated as a customer-choice return and applicable return shipping costs may be the customer’s responsibility.

4. Installed or Used Products

Please inspect and verify your product before installation.

Unless otherwise required by applicable law, products that have been installed, used, modified, altered, painted, cut, welded, programmed, damaged, or otherwise changed from their original condition may not be eligible for a standard return.

Before installation, please confirm that:

You received the correct product.
The part number is correct.
The product appears compatible with your vehicle.
The product has no visible damage.
All required components are included.

If you believe you received an incorrect or defective product, contact us before installing it whenever reasonably possible.

5. Electrical & Electronic Components

Electrical and electronic parts may have additional return restrictions once installed, connected, programmed, activated, or used.

This may include components such as:

Sensors
Control modules
Switches
Relays
Electronic controllers
Ignition components
Electrical assemblies
Wiring-related components

These restrictions are necessary because improper installation, voltage problems, short circuits, vehicle faults, or incorrect programming can damage electrical components.

Defective products remain subject to applicable warranty rights and consumer-protection laws.

6. Non-Returnable Products

Unless defective, incorrectly supplied, or otherwise required by applicable law, certain products may not be eligible for return, including:

Installed or used parts
Modified or altered products
Custom-made or special-order products
Personalized products
Products damaged through improper installation
Products damaged through misuse or neglect
Products returned with substantial missing components
Clearance or final-sale products where clearly marked as non-returnable
Certain opened electrical or electronic components
Products specifically sourced for a customer where disclosed as non-returnable before purchase

Any product-specific return restriction should be displayed on the applicable product page where appropriate.

7. Incorrect Product Received

If ATV Master sends you a product different from the product you ordered, please contact us as soon as reasonably possible.

Provide your order number and clear photographs of:

The product received.
Product packaging.
Product label or part number.
Shipping label where relevant.

Once verified, ATV Master may arrange an appropriate replacement, return, or refund.

Where the error was caused by ATV Master, reasonable return shipping costs will generally be handled by us as appropriate.

8. Damaged Products

Please inspect your shipment as soon as possible after delivery.

If your product arrives visibly damaged, contact ATV Master promptly and provide:

Your order number.
Photographs of the shipping package.
Photographs of the damaged area.
Photographs of the product.
Photographs of shipping labels where relevant.
A description of the damage.

Please retain the original packaging while the claim is being reviewed, as the shipping carrier may require it for inspection.

We may need to submit a claim to the courier or shipping provider before completing certain resolutions.

9. Defective Products

If you believe a product has a manufacturing defect, contact us with your order details and a description of the problem.

We may request reasonable supporting information such as:

Photographs
Videos
Diagnostic information
Installation information
Vehicle details
Part numbers
Technician reports

Depending on the circumstances, the product may qualify for troubleshooting, replacement, repair, warranty processing, store credit, or refund.

Normal wear and tear, misuse, improper installation, accidents, modifications, or damage caused by another vehicle fault may not constitute a manufacturing defect.

10. Return Shipping Costs

Return shipping costs depend on the reason for the return.

If the return results from an ATV Master error, such as sending an incorrect product, we may cover or reimburse reasonable return shipping costs.

If the customer changes their mind, orders an incorrect product, provides incorrect vehicle information, or no longer wants an otherwise correctly supplied product, return shipping costs will generally be the customer’s responsibility.

Customers should use a reliable and trackable shipping method when returning products.

11. International Returns

International customers may return eligible products according to this policy.

Customers should be aware that international returns can involve:

International shipping charges
Customs documentation
Import/export procedures
Brokerage charges
Duties and taxes
Longer transportation times

Unless the return results from an error by ATV Master or applicable law requires otherwise, international return shipping costs are generally the customer’s responsibility.

Please contact us before arranging an international return so we can provide appropriate instructions.

12. Customs Duties, Taxes & Import Fees

Customs duties, import taxes, VAT, brokerage charges, clearance fees, and similar charges are generally imposed by government authorities or third parties rather than ATV Master.

Unless required otherwise by applicable law or expressly stated by ATV Master, these charges may not be refundable by us when an order is returned.

Customers may need to contact the relevant customs authority regarding possible recovery of duties or taxes.

13. Refused or Unclaimed International Shipments

If a customer refuses delivery, fails to complete customs clearance, fails to pay applicable import charges, or does not collect a shipment, the package may be returned to ATV Master.

Where permitted by applicable law, reasonable costs incurred as a result may be deducted from any refund, including:

Original shipping costs
Return shipping charges
Carrier fees
Customs charges
Brokerage or handling costs

Any remaining eligible amount will be processed after the returned product has been received and inspected.

14. Return Packaging

Customers are responsible for packaging returned products securely.

Where possible, use the original protective packaging.

ATV Master may not be responsible for damage occurring during return transportation due to inadequate packaging.

We strongly recommend using a trackable shipping service and retaining proof of shipment.

15. Return Inspection

All returned products may be inspected after they arrive at ATV Master.

We may verify:

Product condition.
Signs of installation or use.
Part numbers.
Serial numbers where applicable.
Packaging and accessories.
Reported defects or damage.
Whether the returned product matches the product originally supplied.

After inspection, we will determine whether the return qualifies for a refund, replacement, exchange, warranty assessment, or another appropriate resolution.

16. Refund Processing

Once an eligible return has been received and approved, the refund will generally be processed to the original payment method where reasonably possible.

Please allow time for your bank, card issuer, or payment provider to process the transaction after ATV Master issues the refund.

Bank processing times vary and are outside ATV Master’s direct control.

17. Refund Amount

For an approved standard return, the refund will generally cover the eligible product purchase price.

Unless required by law or the return results from an ATV Master error, the following may not be refundable:

Original shipping charges
Return shipping charges
Customs duties
Import taxes
Brokerage charges
Currency conversion fees
Bank charges
Other third-party costs

Any deductions will be made only where permitted by applicable law.

18. Partial Refunds

A partial refund may be considered where permitted by law if a returned product has:

Missing packaging.
Missing accessories or components.
Damage not caused by ATV Master.
Materially reduced value due to customer handling beyond what is reasonably necessary to inspect the product.

Installed, modified, or substantially used products may be refused for return rather than partially refunded, depending on the circumstances and applicable law.

19. Exchanges

Where available, customers may request an exchange for another eligible product.

If the replacement product has a different price, the customer may need to pay the difference or receive a refund for the difference, as applicable.

Shipping costs may apply to exchanges where the original product was correctly supplied.

Product exchanges are subject to stock availability.

20. Order Cancellation

If you wish to cancel an order, contact ATV Master as soon as possible.

We will attempt to cancel the order if it has not entered fulfillment or shipment.

Once an order has been processed, packed, transferred to a courier, or shipped, cancellation may no longer be possible. In that case, the standard return process may apply after delivery.

21. Refunds for Cancelled Orders

Where an order is successfully cancelled before shipment and payment has already been collected, the applicable amount will generally be refunded using the original payment method.

Any payment-provider processing time after the refund is issued is outside ATV Master’s control.

22. Lost Shipments

If tracking information indicates that a shipment may have been lost in transit, please contact ATV Master.

We may open an investigation with the shipping carrier.

A replacement or refund may be processed once the shipment is reasonably confirmed as lost and the applicable carrier investigation or verification requirements have been completed.

23. Missing Items

If your order arrives with an item missing, please contact us promptly.

Provide your order number, details of the missing item, and photographs of the package and items received where reasonably possible.

We will review fulfillment and shipping information and provide an appropriate resolution where the missing item is confirmed.

24. Warranty Claims

A return requested because of a product defect after installation may be handled as a warranty claim rather than a standard return.

Warranty terms may differ by product, brand, manufacturer, or supplier.

Warranty coverage generally does not apply to damage resulting from:

Incorrect installation
Improper maintenance
Misuse or abuse
Accidents or collisions
Unauthorized modification
Racing or competition where excluded
Normal wear and tear
Installation on an incompatible vehicle
Damage caused by another faulty vehicle component

Any mandatory warranty rights under applicable law remain unaffected.

25. Professional Installation

Some ATV and UTV components require professional installation.

For mechanical, electrical, braking, steering, suspension, drivetrain, or other safety-critical components, we strongly recommend installation by a qualified technician.

A product failure resulting from incorrect installation may not qualify as a manufacturing defect.

26. Fraudulent Return Claims

ATV Master reserves the right to investigate suspected fraudulent, abusive, or dishonest return claims.

This may include cases involving:

Different products being returned.
Altered serial or part numbers.
Deliberately damaged products.
False claims regarding delivery or condition.
Repeated misuse of the returns process.

We may refuse fraudulent claims and take appropriate action where permitted by law.

27. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any consumer rights that cannot legally be excluded under applicable laws.

If mandatory consumer-protection legislation provides you with additional rights, those rights will continue to apply.

28. Changes to This Policy

ATV Master may update this Return & Refund Policy periodically to reflect changes in our business practices, shipping arrangements, products, or legal requirements.

The latest version will be published on this page with the updated revision date.

29. Contact Us

For returns, refunds, damaged products, incorrect orders, or warranty-related questions, please contact ATV Master through the contact information provided on our website.

When contacting us about an order, please include your order number so we can assist you more efficiently.

ATV Master
ATV & UTV Parts and Accessories
Website: atvmaster.com

Important: Please verify product compatibility and part numbers before installation. If you are unsure whether a part is suitable for your ATV or UTV, contact ATV Master before ordering or installing the product.